The support inbox is where all customer conversations live — whether they come from the chat widget on your website or other channels.

Conversations are the individual support threads you handle. This guide covers reading, replying to, and closing them.

Saved replies are reusable, pre-written responses you can insert into any conversation with one click. They save time on common questions.

Keep your support organized by assigning conversations to the right person and escalating the ones that need human help.

Session replays show you what a customer actually did on your website before, during, and after contacting you. They give you the context that a chat transcript...

The visitors and contacts views help you understand everyone who engages with your product and support.